YOUR STAY
Good
Poor
A. Reservation
1. Efficient and Courteous
B. Arrival at the Hotel
1. Doorman's welcome
2. Bell Captain's efficiency
3. Friendly & Fast Check-in
4. Quick luggage transfer
C. Arrival in the Room
1. Clean & well maintained
2. Appealing decor
3. Comfortable - relaxing
4. Sufficient lighting
5. Quiet - allowing you to sleep well
6. Appropriate toilet amenities
D. All equipment in working order
1. Air-conditioning
Yes
No
2. Bathroom fittings
Yes
No
3. Light Fixtures
Yes
No
FOOD & BEVERAGE HOSPITALITY
Good
Poor
A. Multi-cuisine options
1. Food
2. Service
B. Coffee shop
1. Food
2. Service
C. Bar
1. Beverages
2. Service
D. Room Service
1. Food
2. Service
E. Conference Venues
1. Food
2. Service
HOW WOULD YOU RATE OUR PEOPLE FOR
Good
Poor
1. Smiling and greeting you each time they saw you.
2. Taking personal responsibility to answer your questions and resolve your problems.
3. Helping you without being asked.... anticipating your needs.
4. Showing that they wanted you to come back.
OTHER FACILITIES AND SERVICES
Good
Poor
1. Telephone
2. Message Handling
3. Fax/E-Mail/Internet
4. In-house Laundry
5. Elevator
6. Satellite Television
7. Travel Desk
8. Valet Parking
OVERALL
Good
Poor
1. Your stay
2. Cleanliness & hygiene
3. Quality at an appropriate price
HOW LIKELY ARE YOU TO RETURN
Very Likely
Definitely would not
When you visit Hyderabad again, what is the likelihood that you would stay at
Hotel NKM's Grand?
WHAT MADE YOU CHOOSE THIS HOTEL?
